The company is guided by the "Law on the Protection of Consumer" Rights in matters of returning and exchanging goods of good quality.

According to the "Law on the Protection of Consumer" Rights, the company may refuse to exchange or return goods of good quality to the consumer if they belong to the categories specified in the current List of non-food goods of good quality that are not subject to return or exchange.

Goods of good quality, for which returns and exchanges are permitted, can be returned within 14 days after receipt by the buyer if:

  • the product has not been used and has no signs of consumer use: scratches, chips, abrasions, stains, etc.;
  • the product is fully assembled and in its original packaging;
  • all labels and factory markings are preserved;
  • the product retains its presentation and its consumer properties.

What products are guaranteed?

The goods in our store are provided with a guarantee, which confirms the obligation regarding the absence of factory defects in the goods. The warranty is provided for a period from 2 weeks to 36 months depending on the manufacturer's service policy. The warranty period is indicated in the description of each product on our website. Confirmation of warranty obligations is the manufacturer's warranty card or the warranty card.

Please check the completeness and absence of defects in the product when you receive it (completeness is determined by the product description or the user manual).

Where to contact for warranty service?

In the event of any warranty incident, please notify us of the incident by phone: +380671141463 or +380958368667. The manager will quickly decide how to be in this situation.

Warranty service is provided by service centers authorized by manufacturers.

Addresses and phone numbers of service centers can be found on the warranty card or at the address - a complete list of service centers.

The right to free warranty service is granted by a warranty card, which states: model; the serial number; warranty period; date of sale of the product.

Please keep it for the entire service life.

The repair period is determined by the authorized SC, in case of problems with the service partner, you can contact the point of sale.

Can I exchange or return an item?

Yes, you can exchange or return an item within 14 days of purchase. This right is guaranteed to you by the Law on the Protection of Consumer Rights.

To take advantage of this opportunity, please ensure that:

  • a product that has not been used and has no signs of use: scratches, chips, scuffs, for example, no more than 5 minutes of calls on the phone meter, the software has not undergone changes, etc.;
  • the product is fully assembled and the integrity of the packaging is not violated;
  • all labels and factory markings are preserved.

If the product does not work, the exchange or return of the product is carried out only if there is a conclusion of the service center authorized by the manufacturer that the operating conditions are not violated.

You can apply for a return by informing us about the problem by phone: +380671141463 or +380958368667

The service center cannot repair my product during the warranty period.

If, during the warranty period, the product you bought from us fails due to the manufacturer's fault and cannot be repaired at an authorized service center, we will exchange the product for a similar product or refund your money.

To do this, please provide us with:

  • product with complete set;
  • warranty card;
  • The document confirms the payment;
  • The conclusion of the service center with a note that the product has a "significant defect".

In what cases is the guarantee not provided? may refuse warranty repair if:

  • security of warranty seals is violated;
  • there are mechanical or other damages caused by intentional or negligent actions of the buyer or third parties;
  • the rules of use set out in the operating documents are violated;
  • an unauthorized dissection, repair or alteration of the internal communications and components of the product was made, the design or scheme of the product was changed;
  • incorrectly filled warranty card;
  • the serial or IMEI number stored in the product's memory has been changed, erased or cannot be set.

Warranty obligations do not apply to the following malfunctions:

  • natural wear and tear or exhaustion of the resource;
  • accidental damage caused by the customer or damage caused by careless handling or use (exposure to liquid, dust, foreign objects entering the body, etc.);
  • damage due to natural disasters (natural phenomena);
  • damage caused by an emergency increase or decrease in voltage in the electrical network or incorrect connection to the electrical network;
  • damage caused by defects in the system in which the product was used, or caused by connecting and connecting the product to other products;
  • damage caused by improper use of the product or violation of operating rules.

In accordance with Article 9 of the Law of Ukraine "On the Protection of Consumer Rights". The Cabinet of Ministers of Ukraine has approved a list of goods of appropriate quality that cannot be exchanged or returned.

Such goods include:

  • down products
  • children's toys are soft
  • rubber inflatable children's toys
  • gloves
  • tulle and lace fabrics
  • underwear
  • bed linen
  • hosiery products
  • printed editions
  • discs for laser reading and writing systems
  • goods for newborns (diapers, nipples, feeding bottles, etc.)
  • personal care products (for example: epilators, electric shavers, hair clippers)
  • food products (baby food, etc.)

Does the warranty cover discounted or promotional items?

Yes, the guarantee also applies to goods from the "mark-down" and "discount" categories.

We must record the external condition of the product at the time of its sale and inform the buyer about it.